Frequently Asked Questions

Getting Started
RPA Certification
Badge and Certificate Credentials
Costs
General Interest

Getting Started

How do I enroll?

To enroll in a course or learning trail, you must first register with Automation Anywhere University (AAU) by clicking here and then selecting “Create Account”. After successfully creating an account, you will receive an email with a link to create your password. You’ll then be redirected to your learning dashboard, where you can then enroll in a course or learning trail.

If you have already registered with Automation Anywhere University, just log in with your email ID and password to access your training dashboard.

What types of RPA training options are available?

Free RPA training:AAU offers several free self-paced courses and learning trails to help you prepare for Advanced RPA certification. Visit the Learning Trails page and select “Free” to view.

Learning Subscription:The AAU Learning Subscription is a 12-month subscription plan that provides access to all online learning, RPA certification exams, and entrance to any virtual instructor-led training. Visit the Learning Subscription page to learn more and sign up.

Virtual Instructor-Led Classes:Register for an immersive, practical instructor-led class to boost your RPA skills and knowledge. View monthly schedules and register to attend.

Authorized Training Partners:Our global authorized training partners offer public classroom and virtual live training for a fee.

Which course do I start with?

If you're new to RPA, start with our introductory learning trail, Getting Started with RPA, which includes a collection of introductory RPA courses.

For more information about RPA training by role, visit the New to RPA page. You can also select one of our most popular role-based learning trails and earn valuable badges. Visit the RPA Learning Trails page to view all available learning trails.

If you have already completed the learning trails, we have many topic-based courses on advanced topics. Visit the RPA Courses page, select your learning level and enroll in those that are relevant to you.

Can I start a course as soon as I enroll?

Once you register for an AAU account and enroll in a free course or learning trail, you can start that training immediately. If you select a course or learning trail that is part of the Learning Subscription, you will need to subscribe in order to access it.

Are there technical requirements for accessing the Automation Anywhere University online courses?

Automation Anywhere University online courses are accessible on most browsers and mobile devices.

RPA Certification

How do I become a certified RPA Professional?

Automation Anywhere offers two professional RPA certifications:

You can find more information about these certifications and the process to get certified on the Automation Anywhere University website.

If you are a student, you can acquire an Automation Anywhere Certified Essentials RPA Professional (Automation 360), a much sought-after credential.

What is the format of the certification exams?

The Automation Anywhere certification exams are designed in the following manner:
1. Automation Anywhere Certified Advanced RPA Professional (Automation 360) - 2023 certification:

  1. Exam:
    • Exam Type: Online
    • Question: 60 multiple choices
    • Duration: 2 hours
    • Passing score: 80%

2. Automation Anywhere Certified Master RPA Professional (Automation 360) - 2023 certification:

  1. Exam:
    • Exam Type: Online
    • Question: 50 multiple choices
    • Duration: 1 hour 45 minutes
    • Passing score: 80% required to advance to the next assessment
  2. Bot development assessment:
    • Activity: Create bots that can automate business processes based on the use cases provided
      Note: Your submissions are validated, and results are provided online within a few minutes.

3. Automation Anywhere Certified Essentials RPA Professional (Automation 360) - 2023 certification:

  1. Exam:
    • Question: 40 multiple choices
    • Duration: 60 minutes
    • Passing score: 80% required to advance to the next assessment
  2. Bot development assessment:
    • Activity: Create bots that can automate business processes based on the use cases provided
      Note: Your submissions are validated offline, and results are provided within a few days.
Visit Automation Anywhere University website to learn more about the certifications.

In what languages are the certification exams available?

Automation Anywhere certifications are available in the following languages:

  • English
  • Japanese
  • French

Visit the respective websites by selecting the language from the Language drop down on the Automation Anywhere University website.

How do I prepare for the certification exams?

To best prepare for the exams, visit the Preparations Guide section and learn about the Prep learning trails available for each certification exam. We urge you to go through the recommended courses in the Prep trails, acquire enough hands-on practice on Automation 360, and read the relevant Automation 360 Documentation before you attempt a certification exam.

How many attempts do I receive to pass the exam?

Once enrolled, the number of attempts you get for successfully completing the exam are as follows:

  • For the Automation Anywhere Certified Advanced RPA Professional (Automation 360) - 2023 certification:
    • Two attempts for the Q&A Exam
  • For the Automation Anywhere Certified Master RPA Professional (Automation 360) - 2023 certification:
    • For the Q&A exam: Two attempts
    • For the Bot development assignment: One attempt
  • For the Automation Anywhere Certified Essentials RPA Professional (Automation 360) - 2023 certification:
    • For the Q&A exam: Two attempts
    • For the Bot development assignment: One attempt

What is the exam retake policy?

If you are not able to successfully clear the Q&A exam or the Bot development assignment after the allowed number of attempts, you need to retake the exam by paying the required fee. Please note that you need to wait for 30 days before you can take it again.

Please visit the Automation Anywhere university website and select the exam that you want to retake.

How do I get my Automation Anywhere certificate after successful completion of the assessment?

After successful completion of the Automation Anywhere certification, you will receive the credentials in an email from Accredible (a Third-party vendor that manages the certification for Automation Anywhere University). The credentials include a digital version of the certification and associated badge, which can be shared on social media platforms such as LinkedIn.

How can I share my Certification credentials and information?

Once you receive an Automation Anywhere Certificate via email, you can:

  • List your achievement on your LinkedIn profile and other social media platforms, emails, etc. Add RPA as a "Skill" on your LinkedIn profile, making yourself eligible to be endorsed by peers.
  • Download and share your certificate on social media platforms such as Twitter, Facebook, Instagram, GitHub, etc.

How long are my Automation Anywhere certificates valid?

All Automation Anywhere certificates are valid for a period of 2 years from the date of issue.

How can I renew my Automation Anywhere certificates?

Automation Anywhere Certifications will become inactive after two years and it is your responsibility to keep your certification status active. Automation Anywhere will send advance reminders before your certifications become inactive.

Once your certifications become inactive, you must enrol for the latest version of the corresponding certification to re-certify yourself.

Coming soon: We are in the process of launching Renewal Certifications that enable you to keep your certifications active by taking up a shorter version of the latest certification before your current certifications become inactive.

Why is my certification exam locked? How can I unlock it?

If your exam is locked, it is likely that you have exceeded the number of allowed attempts. To unlock the certification exam, you will need to retake the exam.

To retake the Advanced RPA Professional certification, you will need to re-register and pay the $80 fee, which will entitle you to two additional attempts.

To retake the Master RPA Professional certification, you will need to re-register and pay the $130 fee, which will entitle you to two additional attempts for Q&A and one additional attempt for the Bot submission.

Please note that you need to wait for 30 days before you can attempt a second time.

What is the next step after completing the Automation Anywhere Certified Advanced RPA Professional (Automation 360) Assessment?

Automation Anywhere Certified Advanced RPA Professional (Automation 360) certification is the first level of certification for working professionals and a pre-requisite for Automation Anywhere Certified Master RPA Professional (Automation 360) certification. We encourage you to continue your learning journey to become an Automation Anywhere Certified Master RPA Professional (Automation 360). Details of the certification are available here for review.

After completing the Automation Anywhere Certified Advanced RPA Professional (Automation 360) certification, how soon can I take the Automation Anywhere Certified Master RPA Professional (Automation 360) certification?

There is no recommended waiting period to take the Automation Anywhere Certified Master RPA Professional (Automation 360) certification, but we highly encourage you to acquire more hands-on experience with Automation 360 products before attempting the exam. You can review the requirements for the Automation Anywhere Certified Master RPA Professional (Automation 360) certification to gain enough information before you prepare for the Master certification exam.

For the Automation Anywhere Certified Master RPA Professional certification, I have submitted my Bots but have not yet received the results.

After submitting the bots, you will receive your exam results almost immediately within a few minutes. If you have not received results after five business days, please write to us at certifications@automationanywhere.com.

Please note that if your first bot submission attempt did not pass, you must wait for 30 days before resubmitting your bots for the Automation Anywhere Certified Master RPA Professional. In addition, you will need to pay a $130 fee.

While trying to submit the bot assignments for Automation Anywhere Certified Master RPA Professional (Automation 360) I receive an error. What should I do?

If the error says ‘Unable to retrieve the course information. Please try again in a few moments,’ it could be a temporary issue where the auto grader is not able to reach the learning management system. Try after some time. If it still doesn’t work, please write to us at certifications@automationanywhere.com.

If you receive a ‘Gateway timeout’ error after you have uploaded your bots during bot submission, please write to us at certifications@automationanywhere.com with your details so that we can check and take the necessary steps.

After I submitted the bot assignments for Automation Anywhere Certified Master RPA Professional (Automation 360) I received a message that my ID is banned for one year. What is the reason and what do I need to do?

The auto-grader flagged your bot submissions as having copied from another person/submission. In addition, this was also verified by a human. Because of this, you are banned from retaking the Master Certification for one year. You will forfeit your fees (including future fees if you try to retake the exam within the one-year period), and any certifications will be nullified. Please refer to the legal notices throughout the certification process.

Badge and Certificate Credentials

What is a digital badge and certificate?

The digital badge and certificate are online representations of achievement. Automation Anywhere University badges refer specifically to RPA role-based competency that you receive upon successful completion of a Learning Trail.

The digital certificate refers specifically to skills and knowledge-based bot building competency with the Automation Anywhere Digital Workforce platform.

Both badges and certificates are web-enabled credentials that contain verified information. Employers and third parties can use these credentials to evaluate an individual's competency with Automation Anywhere products and services.

What are the benefits of digital badge and certificate?

The digital badge and certificate can be used to represent your skills and proficiency. They provide you with a simple and manageable way to share your RPA competencies online that is convenient and trusted.

How does my credential get displayed as a digital badge?

Automation Anywhere has partnered with Accredible to leverage its credential standards and provide learners with digital assets to showcase their competency. Accredible allows an individual to manage, share and embed credentials online.

What is Accredible?

Accredible is the platform used by Automation Anywhere University to host verified digital credentials for individuals.

Is there a cost associated with the digital certificate?

Storing, managing, and sharing of Automation Anywhere digital badges and certificates is free for all registered Automation Anywhere University users who have earned a badge or certificate.

Once I have qualified to earn a badge or certificate, do I need to request the badge, or will it be automatically sent to me?

All badges and certificates are issued automatically by Automation Anywhere via the Accredible platform.

Badges and certificates are issued after the successful completion of the required assessment and your certificate/badge will be emailed to you within 24 hours to your registered email address. You will receive an email from learning@automationanywhere.com with instructions for claiming your badge.

Can I easily share digital badges and certificates online?

You can share your Automation Anywhere badges and certifications on LinkedIn, GitHub, in emails, on personal websites and on personal blogs. The certificate verification link (e.g., https://certificates.automationanywhere.com) allows your contacts to verify your credentials and profile on Accredible and provides you a way to authenticate your Automation Anywhere proficiency.

How do I add my credential on LinkedIn profile?

Can I download a credential as a PDF to print or share online?

Yes, once signed in to the Automation Anywhere page on Accredible.com, select your credential and download it by clicking 'Download PDF' in the Options section. Note that Badges are shareable on social media, but are not downloadable.

What if I don't want my badge to be public?

You are in control of your information and can easily configure your privacy settings. Simply go to the Automation Anywhere page on Accredible. Once signed in, go to the credential page click on 'PUBLIC - Change Privacy' link in the Options section to set credentials privacy.

I have not yet received my certificate/badge? Can someone send it to me? How long does it take?

Normal processing times may take up to 24 hours. If you have not yet received your badge or certificate within 24 hours, first check your email spam folder. To send an inquiry, please visit the AAU Contact Us page and submit your information.

I am unable to download my badge/certificate. How do I get access?

If you have received notification that you have a badge and/or certification, go to the Automation Anywhere Accredible page to download. If you are still having issues with downloading, please send a request via our Contact Us page.

My name is wrong on the certificate. How do I have that changed and corrected?

Go to the Automation Anywhere Accredible page and sign in to your account. Once you are signed in, you can submit a name change request.

Costs

What is the cost of the online courses?

Our introductory RPA online courses and learning trails are free to enroll. AAU also offers a 12-month Learning Subscription plan that gives access to all online courses and learning trails. Visit the Learning Subscription page for more details and to subscribe.

Automation Anywhere offers open enrollment virtual instructor-led training (VILT) to our customers and partners. For more information on instructor-led courses, schedules and pricing, visit the RPA Events page. In addition, our authorized training partners offer public classroom and virtual live training for a fee.

General Interest

I forgot my login password. How do I reset it?

On the login screen, click on or select the "Forgot your password?" link. This link will take you to a "Reset Account Password" page. Enter your email and a reset password link will be sent.

I have transferred to a new company and my log in for AAU is with my old company email address. How do I transfer my account?

We currently do not undertake any requests to transfer/migrate the achievements or accomplishments from one account to another. Hence, we request you to download your certificates from the Accredible Platform.

I've successfully completed a course. How can I share the achievement with my manager, human resources representative, or even on social media?

Log into your AAU account and go to the Achievements tab on your learner dashboard where you can view and download a course completion letter for each course you've successfully completed.

Where can I get a list of the Authorized Training Partners?

For a partial list of Automation Anywhere authorized training partners, visit the Authorized Training Partners page on this website.

Where can I find more information?

Join our training and certification online community, A-People, to collaborate with RPA peers, ask questions, share knowledge and discuss best practices. If you’re a developer, you will also find actionable resources and information on the Automation Anywhere Developer Portal.