Frequently Asked Questions

To enroll in a course or learning trail, you must first register with Automation Anywhere University (AAU) by clicking here and then selecting “Create Account”. After successfully creating an account, you will receive an email with a link to create your password. You’ll then be redirected to your learning dashboard, where you can then enroll in a course or learning trail.

If you have already registered with Automation Anywhere University, just log in with your email ID and password to access your training dashboard.

Free RPA training:AAU offers several free self-paced courses and learning trails to help you prepare for Advanced RPA certification. Visit the Learning Trails page and select “Free” to view.

Learning Subscription:The AAU Learning Subscription is a 12-month subscription plan that provides access to all online learning, RPA certification exams, and entrance to any virtual instructor-led training. Visit the Learning Subscription page to learn more and sign up.

Virtual Instructor-Led Classes:Register for an immersive, practical instructor-led class to boost your RPA skills and knowledge. View monthly schedules and register to attend.

Authorized Training Partners:Our global authorized training partners offer public classroom and virtual live training for a fee.

If you're new to RPA, start with our introductory learning trail, Getting Started with RPA, which includes a collection of introductory RPA courses.

For more information about RPA training by role, visit the New to RPA page. You can also select one of our most popular role-based learning trails and earn valuable badges. Visit the RPA Learning Trails page to view all available learning trails.

If you have already completed the learning trails, we have many topic-based courses on advanced topics. Visit the RPA Courses page, select your learning level and enroll in those that are relevant to you.

Once you register for an AAU account and enroll in a free course or learning trail, you can start that training immediately. If you select a course or learning trail that is part of the Learning Subscription, you will need to subscribe in order to access it.

Automation Anywhere University online courses are accessible on most browsers and mobile devices.

Automation Anywhere offers two professional RPA certifications:

• Automation Anywhere Certified Advanced RPA Professional (Automation 360)
• Automation Anywhere Certified Master RPA Professional (Automation 360)

You can find more information about these certifications and the process to get certified on the Automation Anywhere University website.

If you are a student, you can acquire an Automation Anywhere Certified Essentials RPA Professional (Automation 360), a much sought-after credential.

The Automation Anywhere certification exams are designed in the following manner:
1. Automation Anywhere Certified Advanced RPA Professional (Automation 360) - 2023 certification:

1. Exam:
   • Exam Type: Online
   • Question: 60 multiple choices
   • Duration: 2 hours
   • Passing score: 80%

2. Automation Anywhere Certified Master RPA Professional (Automation 360) - 2023 certification:

1. Exam:
   • Exam Type: Online
   • Question: 50 multiple choices
   • Duration: 1 hour 45 minutes
   • Passing score: 80% required to advance to the next assessment
2. Bot development assessment:
   • Activity: Create bots that can automate business processes based on the use cases provided
     Note: Your submissions are validated, and results are provided online within a few minutes.

3. Automation Anywhere Certified Essentials RPA Professional (Automation 360) - 2023 certification:

1. Exam:
   • Question: 40 multiple choices
   • Duration: 60 minutes
   • Passing score: 80% required to advance to the next assessment
2. Bot development assessment:
   • Activity: Create bots that can automate business processes based on the use cases provided
     Note: Your submissions are validated offline, and results are provided within a few days.

Automation Anywhere certifications are available in the following languages:

• English
• Japanese
• French

Visit the respective websites by selecting the language from the Language drop down on the Automation Anywhere University website.

To best prepare for the exams, visit the Preparations Guide section and learn about the Prep learning trails available for each certification exam. We urge you to go through the recommended courses in the Prep trails, acquire enough hands-on practice on Automation 360, and read the relevant Automation 360 Documentation before you attempt a certification exam.

Once enrolled, the number of attempts you get for successfully completing the exam are as follows:

• For the Automation Anywhere Certified Advanced RPA Professional (Automation 360) - 2023 certification:
  • Two attempts for the Q&A Exam
• For the Automation Anywhere Certified Master RPA Professional (Automation 360) - 2023 certification:
  • For the Q&A exam: Two attempts
  • For the Bot development assignment: One attempt
• For the Automation Anywhere Certified Essentials RPA Professional (Automation 360) - 2023 certification:
  • For the Q&A exam: Two attempts
  • For the Bot development assignment: One attempt

If you are not able to successfully clear the Q&A exam or the Bot development assignment after the allowed number of attempts, you need to retake the exam by paying the required fee. Please note that you need to wait for 30 days before you can take it again.

Please visit the Automation Anywhere university website and select the exam that you want to retake.

After successful completion of the Automation Anywhere certification, you will receive the credentials in an email from Accredible (a Third-party vendor that manages the certification for Automation Anywhere University). The credentials include a digital version of the certification and associated badge, which can be shared on social media platforms such as LinkedIn.

Once you receive an Automation Anywhere Certificate via email, you can:

• List your achievement on your LinkedIn profile and other social media platforms, emails, etc. Add RPA as a "Skill" on your LinkedIn profile, making yourself eligible to be endorsed by peers.
• Download and share your certificate on social media platforms such as Twitter, Facebook, Instagram, GitHub, etc.

All Automation Anywhere certificates are valid for a period of 2 years from the date of issue.

Automation Anywhere Certifications will become inactive after two years and it is your responsibility to keep your certification status active. Automation Anywhere will send advance reminders before your certifications become inactive.

Once your certifications become inactive, you must enrol for the latest version of the corresponding certification to re-certify yourself.

Coming soon: We are in the process of launching Renewal Certifications that enable you to keep your certifications active by taking up a shorter version of the latest certification before your current certifications become inactive.

If your exam is locked, it is likely that you have exceeded the number of allowed attempts. To unlock the certification exam, you will need to retake the exam.

To retake the Advanced RPA Professional certification, you will need to re-register and pay the $80 fee, which will entitle you to two additional attempts.

To retake the Master RPA Professional certification, you will need to re-register and pay the $130 fee, which will entitle you to two additional attempts for Q&A and one additional attempt for the Bot submission.

Please note that you need to wait for 30 days before you can attempt a second time.

Automation Anywhere Certified Advanced RPA Professional (Automation 360) certification is the first level of certification for working professionals and a pre-requisite for Automation Anywhere Certified Master RPA Professional (Automation 360) certification. We encourage you to continue your learning journey to become an Automation Anywhere Certified Master RPA Professional (Automation 360). Details of the certification are available here for review.

There is no recommended waiting period to take the Automation Anywhere Certified Master RPA Professional (Automation 360) certification, but we highly encourage you to acquire more hands-on experience with Automation 360 products before attempting the exam. You can review the requirements for the Automation Anywhere Certified Master RPA Professional (Automation 360) certification to gain enough information before you prepare for the Master certification exam.

After submitting the bots, you will receive your exam results almost immediately within a few minutes. If you have not received results after five business days, please write to us at certifications@automationanywhere.com.

Please note that if your first bot submission attempt did not pass, you must wait for 30 days before resubmitting your bots for the Automation Anywhere Certified Master RPA Professional. In addition, you will need to pay a $130 fee.

If the error says ‘Unable to retrieve the course information. Please try again in a few moments,’ it could be a temporary issue where the auto grader is not able to reach the learning management system. Try after some time. If it still doesn’t work, please write to us at certifications@automationanywhere.com.

If you receive a ‘Gateway timeout’ error after you have uploaded your bots during bot submission, please write to us at certifications@automationanywhere.com with your details so that we can check and take the necessary steps.

The auto-grader flagged your bot submissions as having copied from another person/submission. In addition, this was also verified by a human. Because of this, you are banned from retaking the Master Certification for one year. You will forfeit your fees (including future fees if you try to retake the exam within the one-year period), and any certifications will be nullified. Please refer to the legal notices throughout the certification process.

The digital badge and certificate are online representations of achievement. Automation Anywhere University badges refer specifically to RPA role-based competency that you receive upon successful completion of a Learning Trail.

The digital certificate refers specifically to skills and knowledge-based bot building competency with the Automation Anywhere Digital Workforce platform.

Both badges and certificates are web-enabled credentials that contain verified information. Employers and third parties can use these credentials to evaluate an individual's competency with Automation Anywhere products and services.

The digital badge and certificate can be used to represent your skills and proficiency. They provide you with a simple and manageable way to share your RPA competencies online that is convenient and trusted.

Automation Anywhere has partnered with Accredible to leverage its credential standards and provide learners with digital assets to showcase their competency. Accredible allows an individual to manage, share and embed credentials online.

Accredible is the platform used by Automation Anywhere University to host verified digital credentials for individuals.

Storing, managing, and sharing of Automation Anywhere digital badges and certificates is free for all registered Automation Anywhere University users who have earned a badge or certificate.

All badges and certificates are issued automatically by Automation Anywhere via the Accredible platform.

Badges and certificates are issued after the successful completion of the required assessment and your certificate/badge will be emailed to you within 24 hours to your registered email address. You will receive an email from learning@automationanywhere.com with instructions for claiming your badge.

You can share your Automation Anywhere badges and certifications on LinkedIn, GitHub, in emails, on personal websites and on personal blogs. The certificate verification link (e.g., https://certificates.automationanywhere.com) allows your contacts to verify your credentials and profile on Accredible and provides you a way to authenticate your Automation Anywhere proficiency.

Follow Accredible's step-by-step instructions to add your credential to your LinkedIn Profile add your credential to your LinkedIn Profile.

Yes, once signed in to the Automation Anywhere page on Accredible.com, select your credential and download it by clicking 'Download PDF' in the Options section. Note that Badges are shareable on social media, but are not downloadable.

You are in control of your information and can easily configure your privacy settings. Simply go to the Automation Anywhere page on Accredible. Once signed in, go to the credential page click on 'PUBLIC - Change Privacy' link in the Options section to set credentials privacy.

Normal processing times may take up to 24 hours. If you have not yet received your badge or certificate within 24 hours, first check your email spam folder. To send an inquiry, please visit the AAU Contact Us page and submit your information.

If you have received notification that you have a badge and/or certification, go to the Automation Anywhere Accredible page to download. If you are still having issues with downloading, please send a request via our Contact Us page.

Go to the Automation Anywhere Accredible page and sign in to your account. Once you are signed in, you can submit a name change request.

Our introductory RPA online courses and learning trails are free to enroll. AAU also offers a 12-month Learning Subscription plan that gives access to all online courses and learning trails. Visit the Learning Subscription page for more details and to subscribe.

Automation Anywhere offers open enrollment virtual instructor-led training (VILT) to our customers and partners. For more information on instructor-led courses, schedules and pricing, visit the RPA Events page. In addition, our authorized training partners offer public classroom and virtual live training for a fee.

On the login screen, click on or select the "Forgot your password?" link. This link will take you to a "Reset Account Password" page. Enter your email and a reset password link will be sent.

We currently do not undertake any requests to transfer/migrate the achievements or accomplishments from one account to another. Hence, we request you to download your certificates from the Accredible Platform.

Log into your AAU account and go to the Achievements tab on your learner dashboard where you can view and download a course completion letter for each course you've successfully completed.

For a partial list of Automation Anywhere authorized training partners, visit the Authorized Training Partners page on this website.

Join our training and certification online community, A-People, to collaborate with RPA peers, ask questions, share knowledge and discuss best practices. If you’re a developer, you will also find actionable resources and information on the Automation Anywhere Developer Portal.