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Frequently Asked Questions

Getting Started

How do I enroll?

To enroll in a course or learning trail, you must first register with Automation Anywhere University (AAU) by clicking here and then selecting “Create Account”. After successfully creating an account, you will receive an email with a link to create your password. You’ll then be redirected to your learning dashboard, where you can then enroll in a course or learning trail.

If you have already registered with Automation Anywhere University, just log in with your email ID and password to access your training dashboard.

What types of RPA training options are available?

Free RPA training: AAU offers several free self-paced courses and learning trails to help you prepare for Advanced RPA certification. Visit the Learning Trails page and select “Free” to view.

Learning Subscription: The AAU Learning Subscription is a 12-month subscription plan that provides access to all online learning, RPA certification exams, and entrance to any virtual instructor-led training. Visit the Learning Subscription page to learn more and sign up.

Virtual Instructor-Led Classes: Register for an immersive, practical instructor-led class to boost your RPA skills and knowledge. View monthly schedules and register to attend.

Authorized Training Partners: Our global authorized training partners offer public classroom and virtual live training for a fee.

Which course do I start with?

If you're new to RPA, start with our introductory learning trail, Getting Started with RPA, which includes a collection of introductory RPA courses.

For more information about RPA training by role, visit the New to RPA page. You can also select one of our most popular role-based learning trails and earn valuable badges. Visit the RPA Learning Trails page to view all available learning trails.

If you have already completed the learning trails, we have many topic-based courses on advanced topics. Visit the RPA Courses page, select your learning level and enroll in those that are relevant to you.

Can I start a course as soon as I enroll?

Once you register for an AAU account and enroll in a free course or learning trail, you can start that training immediately. If you select a course or learning trail that is part of the Learning Subscription, you will need to subscribe in order to access it.

Are there technical requirements for accessing the Automation Anywhere University online courses?

Automation Anywhere University online courses are accessible on most browsers and mobile devices.

RPA Certification

How do I become a certified RPA Professional?

Automation Anywhere offers two professional RPA certifications:

You can find more information about these certifications, along with the process to get certified on the RPA Certification page of the Automation Anywhere University website.

If you are a student, you can acquire an Automation Anywhere Essentials certification, a much sought-after credential. Visit the Students & Faculty page for more details.

Why is my certification and badge showing Automation 360, but I opted for the A2019 version?

Automation 360™ was previously called as Enterprise A2019. Please note that the certification and badge you received remains relevant and applicable despite the name change. Updates to specific instances of the Enterprise A2019 brand name on badges and certifications are being made at this time.

How do I get my Automation Anywhere certificate after successful completion of the assessment?

When you successfully complete and pass the certification assessment, your certificate will be emailed to you within four hours to your registered email address.

After I receive my RPA Certification, how can I use it?

Professionals who receive an Automation Anywhere RPA Certification:

  • List the certification on their LinkedIn profile (e.g., under "Accomplishments," then "Course.")
  • Add RPA as a "Skill" on their LinkedIn profile, making themselves eligible to be endorsed by peers
  • Share an image of their certificate on Twitter, Facebook and Instagram, GitHub

After I've paid for a certification exam, how many attempts do I receive to pass the exam?

The assessment fee includes two attempts for the Advanced RPA Professional Certification. For the Master RPA Professional online assessment test, you also get two attempts. However, the fee includes only one attempt for the bot submission.

My certification exam is locked, how can I unlock it?

If your exam is locked, it is likely that you have exceeded the number of allowable attempts. To retake the Advanced RPA Professional certification, you will need to re-register and pay the $75 USD fee, which will entitle you to two additional attempts. To retake the Master RPA Professional certification assessment, you will need to re-register and pay the $125 USD fee, which will entitle you to two additional attempts for Q&A and one additional attempt for bot submission.

For the Master RPA assessment, I have submitted my bots, but have not yet received the results.

After submitting the bots, you will receive your exam results within three business days, not counting the day of submission. If you have not received results after five business days, please visit the AAU Contact Us page to submit a request for results.

I have received the link to resubmit the bots for Master Certification, but it's not working.

If your first bot submission attempt did not pass, there is a one month waiting period to resubmit your bots for the Automation Anywhere Certified Master RPA Professional - 2022. In addition, you will need to pay a $100 fee.

Badge and Certificate Credentials

What is a digital badge and certificate?

The digital badge and certificate are online representations of achievement. Automation Anywhere University badges refer specifically to RPA role-based competency that you receive upon successful completion of a Learning Trail.

The digital certificate refers specifically to skills and knowledge-based bot building competency with the Automation Anywhere Digital Workforce platform.

Both badges and certificates are web-enabled credentials that contain verified information. Employers and third parties can use these credentials to evaluate an individual's competency with Automation Anywhere products and services.

What are the benefits of digital badge and certificate?

The digital badge and certificate can be used to represent your skills and proficiency. They provide you with a simple and manageable way to share your RPA competencies online that is convenient and trusted.

How does my credential get displayed as a digital badge?

Automation Anywhere has partnered with Accredible to leverage its credential standards and provide learners with digital assets to showcase their competency. Accredible allows an individual to manage, share and embed credentials online.

What is Accredible?

Accredible is the platform used by Automation Anywhere University to host verified digital credentials for individuals.

Is there a cost associated with the digital certificate?

Storing, managing, and sharing of Automation Anywhere digital badges and certificates is free for all registered Automation Anywhere University users who have earned a badge or certificate.

Once I have qualified to earn a badge or certificate, do I need to request the badge, or will it be automatically sent to me?

All badges and certificates are issued automatically by Automation Anywhere via the Accredible platform.

Badges and certificates are issued after the successful completion of the required assessment and your certificate/badge will be emailed to you within four (4) hours to your registered email address. You will receive an email from learning@automationanywhere.com with instructions for claiming your badge.

Can I easily share digital badges and certificates online?

You can share your Automation Anywhere badges and certifications on LinkedIn, GitHub, in emails, on personal websites and on personal blogs. The certificate verification link (e.g., https://certificates.automationanywhere.com) allows your contacts to verify your credentials and profile on Accredible and provides you a way to authenticate your Automation Anywhere proficiency.

How do I add my credential on LinkedIn profile?

Can I download a credential as a PDF to print or share online?

Yes, once signed in to the Automation Anywhere page on Accredible.com, select your credential and download it by clicking 'Download PDF' in the Options section. Note that Badges are shareable on social media, but are not downloadable.

What if I don't want my badge to be public?

You are in control of your information and can easily configure your privacy settings. Simply go to the Automation Anywhere page on Accredible. Once signed in, go to the credential page click on 'PUBLIC - Change Privacy' link in the Options section to set credentials privacy.

I have not yet received my certificate/badge? Can someone send it to me? How long does it take?

Normal processing times may take up to one business day. If you have not yet received your badge or certificate within 4 hours, first check your email spam folder. To send an inquiry, please visit the AAU Contact Us page and submit your information.

I am unable to download my badge/certificate. How do I get access?

If you have received notification that you have a badge and/or certification, go to the Automation Anywhere Accredible page to download. If you are still having issues with downloading, please send a request via our Contact Us page.

My name is wrong on the certificate. How do I have that changed and corrected?

Go to the Automation Anywhere Accredible page and sign in to your account. Once you are signed in, you can submit a name change request.


What is the cost of the online courses?

Our introductory RPA online courses and learning trails are free to enroll. AAU also offers a 12-month Learning Subscription plan that gives access to all online courses and learning trails. Visit the Learning Subscription page for more details and to subscribe.

Automation Anywhere offers open enrollment virtual instructor-led training (VILT) to our customers and partners. For more information on instructor-led courses, schedules and pricing, visit the RPA Events page. In addition, our authorized training partners offer public classroom and virtual live training for a fee.

General Interest

I forgot my login password. How do I reset it?

On the login screen, click on or select the "Forgot your password?" link. This link will take you to a "Reset Account Password" page. Enter your email and a reset password link will be sent.

I have transferred to a new company and my log in for AAU is with my old company email address. How do I transfer my account?

There are two steps to this process. First, you will need to create a new account with AAU. To do so, go to the Login page and select, "Create Account." Once your new account is created and active, we can migrate the data from your old account to your new account.

Secondly, once your new account has been created, send an email with the subject line "Request: Account Transfer" to learning@automationanywhere.com. You will need to provide both email IDs and the data transfer will be done within two business days.

My course module is showing as not completed even though I completed the module.

It is likely that you did not exit out of the module properly and therefore the Learning Management System (LMS) would not have recorded the module completion. Select and repeat the module. If the issue remains, submit a remedy ticket via the AAU Contact Us page.

I've successfully completed a course. How can I share the achievement with my manager, human resources representative, or even on social media?

Log into your AAU account and go to the Achievements tab on your learner dashboard where you can view and download a course completion letter for each course you've successfully completed.

Where can I get a list of the Authorized Training Partners?

For a partial list of Automation Anywhere authorized training partners, visit the Authorized Training Partners page on this website.

Where can I find more information?

Join our training and certification online community, A-People, to collaborate with RPA peers, ask questions, share knowledge and discuss best practices. If you’re a developer, you will also find actionable resources and information on the Automation Anywhere Developer Portal.