Technical Support Specialist (Automation 360)

About the trail

Technical Support Specialist (Automation 360)

Courses can be consumed in any order.

Prerequisite Courses:

  • Automating Tasks Using Automation 360 Universal Recorder
  • What's Different in Automation 360

Learning trail objectives

By the end of this learning trail, you should be able to:

  • Describe the Automation 360 architecture, Control Room core components, and information flow between various Automation 360 Control Room components
  • Setup an Automation 360 Control Room
  • Deploy and manage bots in the Automation 360 Control Room
  • Customize applications using Automation 360 Control Room APIs
  • Process unstructured data using IQ Bot
  • Obtain business insight using Bot Insight
  • Troubleshoot issues with Automation 360
  • Course Duration Duration: 10 hours
  • E-Learning Format:E-Learning
  • Cost Cost: Subscription

Badge on completion

certification logo

Technical Support Specialist Automation 360

ENROLL IN THE LEARNING TRAIL

Courses in the learning trail

Automation 360 Deployment Model Overview

In course, you will learn about the deployment options Automation Anywhere offers to implement Automation 360. Learning is enforced through concepts.

By the end of the course, you should be able to:

  • Describe the three deployment options to run Automation 360
  • Analyze and identify the deployment model that suites your organization’s requirement

Find this course in these learning trail(s):

  • duration_icon10 minutes
  • memberTechnical Support Specialist, IT Infra Administrator
  • advanceAdvanced
  • online_iconE-Learning

Installing Automation 360

In this course, you will learn how to install and configure Automation 360.

By the end of the course, you should be able to:

  • Describe the available installation modes for Automation 360
  • Install Automation 360
  • Perform the post-installation configuration steps for Automation 360

Find this course in these learning trail(s):

  • duration_icon60 minutes
  • memberTechnical Support Specialist, Control Room Administrator, RPA Administrator
  • advanceAdvanced
  • online_iconE-Learning

Managing Automation 360 Logs

In this course, you will learn about various Automation 360 logs and logs levels. You will also learn how to change log levels and log configuration.

By the end of the course, you should be able to:

  • Describe Automation 360 logs and various log levels
  • List various Control Room logs and how to access them
  • Change log levels and logs configuration
  • List bot agent logs and how to read them

Find this course in these learning trail(s):

  • duration_icon15 minutes
  • memberTechnical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning

Getting Started with Automation 360 Client Server Core Components

In this course, you will learn about the core components of Automation 360 Control Room and the Bot Manager architecture and how it interacts with the Automation 360 Control Room.

By the end of the course, you should be able to:

  • Define the core components of the Enterprise Control Room and how the Control Room interacts with other components
  • Describe the role of each Enterprise Control Room Service and the flow of the Control Room Cluster Communication
  • Discuss the architecture of the Bot Manager and how it communicates with the Control Room
  • Identify the ports and protocols used for Control Room communication

Find this course in these learning trail(s):

  • duration_icon20 minutes
  • memberTechnical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning

Setting Up the Automation 360 Control room

In this course, you will learn the essentials of Automation 360 Control Room. It will teach you how to set up the Automation 360 Control Room post the on-prem installation or Cloud provision. Additionally, you will also learn to create users and roles in the Automation 360 Control Room. The learning in this course will be reinforced through concepts and demonstrations.

By the end of this course, you should be able to:

  • Explain what Automation 360 Control room is
  • Describe the uses of Automation 360 Control Room
  • Set up the Automation 360 Control Room
  • Install the Automation 360 licenses
  • Create users and roles in the Automation 360 Control Room

Find this course in these learning trail(s):

  • duration_icon30 minutes
  • memberTechnical Support Specialist, Control Room Administrator
  • beginnerBeginner
  • online_iconE-Learning

Managing Repositories and Files in Automation 360

In this course, you will learn about the repository and file management functionalities in Automation 360. You will also learn about the difference in the repository structures between Automation 360 and Enterprise Version 11.

By the end of the course, you should be able to:

  • Describe Repository and File management functionalities in Automation 360
  • Compare the repository structure of Automation 360 with Enterprise Version 11

Find this course in these learning trail(s):

  • duration_icon15 minutes
  • memberTechnical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning

Deploying Bots Using the Automation 360 Control Room

In this course, you will learn to deploy bots and its dependencies from one Control Room environment to another during Bot Lifecycle Management and the steps involved when moving bots between the Control Rooms. You will also learn the various methods available in Automation 360 to deploy bots from the Control Room to the Bot Runner machine to automate business processes. Learning will be reinforced through concepts and demonstrations.

By the end of this course, you should be able to:

  • Describe the Bot Lifecycle Management (BLM) within the scope of Bot Deployment
  • Identify the steps involved in BLM
  • Deploy bots using any of the three different and prescribed bot deployment methods

Find this course in these learning trail(s):

  • duration_icon30 minutes
  • memberTechnical Support Specialist
  • intermediateIntermediate
  • online_iconE-Learning

Transitioning Bots Between Control Rooms Using the Automation 360 Bot Lifecycle Management

In this course, you will learn to deploy bots and its dependencies from one Control Room environment to another during Bot Lifecycle Management and the steps involved when moving bots between the Control Rooms. Learning will be reinforced through concepts and demonstrations.

By the end of this course, you should be able to:

  • Describe the Bot Lifecycle Management (BLM) within the scope of Bot Deployment
  • Identify the steps involved in BLM

Find this course in these learning trail(s):

  • duration_icon30 minutes
  • memberTechnical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning

Building Action Packages for Automation 360

In this course, you will learn how to build custom action packages using the Automation Anywhere Package Software Development Kit (SDK). You will also learn how to deploy these custom action packages in Automation 360.

By the end of this course, you should be able to:

  • Describe how Action Packages are used in Automation 360
  • Build Action Packages for Automation 360
  • Deploy Action Packages in Automation 360

Find this course in these learning trail(s):

  • duration_icon45 minutes
  • memberTechnical Support Specialist, Bot Developer
  • advanceAdvanced
  • online_iconE-Learning

Managing Credential Vault in Automation 360

In this course, you will learn about Credential Vault in Automation 360, its purpose, its base functionality and lifecycle. You will also learn about the various types of Credential Vault keys and their purpose, how to create lockers and credential attributes, and use credentials in a task.

By the end of the course, you should be able to:

  • Describe Credential Vault and their base functionality
  • List various types of Credential Vault keys and their purpose
  • Define the Credential Vault lifecycle
  • Create lockers, credential attributes, and use these credentials to create tasks

Find this course in these learning trail(s):

  • duration_icon30 minutes
  • memberTechnical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning

Managing Activities in Automation 360

In this course, you will learn about the activity console in Automation 360 that helps monitor bot schedules. You will also learn how to schedule activities in Automation 360.

By the end of the course, you should be able to:

  • Describe the Activity console in Automation 360
  • Monitor activities using the Activity console

Find this course in these learning trail(s):

  • duration_icon15 minutes
  • memberTechnical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning

Setting up Autologin in Automation 360

In this course, you will learn about the Autologin functionality in Automation 360 and various supported scenarios. You will also learn how to troubleshoot issues with Autologin.

By the end of the course, you should be able to:

  • Describe Autologin functionality in Automation 360
  • List the supported scenarios for Autologin
  • Troubleshoot Autologin

Find this course in these learning trail(s):

  • duration_icon10 minutes
  • memberTechnical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning

Managing Bots Using the Automation 360 Control Room

In this course, you will learn how to monitor and manage various Control Room and Bot activities to ensure smooth and seamless bot execution across Bot Runners using certain features of the Automation 360 Control Room. Learning will be reinforced through concepts, scenarios and use- case demonstration.

By the end of this course, you should be able to:

  • Manage automation activities using the Activity console
  • Troubleshoot Control Room activities using the Audit Log console
  • Execute a bot across multiple Bot Runner devices using the Workload console

Find this course in these learning trail(s):

  • duration_icon45 minutes
  • memberTechnical Support Specialist
  • intermediateIntermediate
  • online_iconE-Learning

Installing Plug-ins for Automation 360

In this course, you will learn about the plugins that are required to automate tasks in different applications.

By the end of the course, you should be able to:

  • Describe the plug-ins required to automate tasks in different applications

Find this course in these learning trail(s):

  • duration_icon15 minutes
  • memberTechnical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning

Getting Started with Automation 360 New Commands

In this course, you will learn about the new commands in Automation 360. You will also learn how to use variables and use inline scripting in Automation 360.

By the end of the course, you should be able to:

  • List the new commands in Automation 360, such as Excel Automation actions and Office 365 actions
  • Use variables in Automation 360
  • Write inline scripts in Automation 360

Find this course in these learning trail(s):

  • duration_icon30 minutes
  • memberTechnical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning

Integrating Third-Party Applications and Automation 360 Using Control Room APIs

In this course, you will learn about the Automation 360 Control Room APIs and their functionality. You will also learn how to use the Swagger interface and Postman to send API requests to the Automation 360 Control Room and obtain results.

By the end of the course, you should be able to:

  • Describe Automation 360 Control Room APIs and their functionality
  • Use the Swagger interface and Postman to send API requests to the Automation 360 Control Room

Find this course in these learning trail(s):

  • duration_icon45 minutes
  • memberTechnical Support Specialist, Bot Developer
  • advanceAdvanced
  • online_iconE-Learning

Getting Started with Automation 360 Bot Insight

In this course, you will learn about Automation 360 Bot Insight, its components and how it works. You will also learn about the various dashboards provided by Automation 360 Bot Insight and how to use them to measure and assess the value proposition of the RPA program.

By the end of the course, you should be able to:

  • Describe Bot Insight in Automation 360
  • Define Bot Insight components and data flow
  • Explore the Bot Insight dashboards

Find this course in these learning trail(s):

  • duration_icon30 minutes
  • memberTechnical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning

Getting Started with Automation Anywhere IQ Bot

In this course, you will learn about the process flow of Automation Anywhere IQ Bot and the tasks performed in the environments within IQ Bot. You will also learn about the IQ Bot roles and commands, the different Optical Character Recognition (OCR) engines used in IQ Bot, and how to use the IQ Bot Migration Utility feature to export and import a learning instance.

By the end of the course, you should be able to:

  • Describe the process flow of IQ Bot and the environments within IQ Bot
  • Demonstrate how IQ Bot processes semi-structured and unstructured data and converts it into structured data
  • List the IQ Bot roles and commands
  • Identify different OCR engines in IQ Bot
  • Use the IQ Bot Migration Utility feature to export and import a Learning Instance

Find this course in these learning trail(s):

  • duration_icon30 minutes
  • memberTechnical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning

Setting Up a Secure Automation 360 On-Premises Architecture

In this course, you will learn about the deployment and security architecture of our Enterprise On-premises and the various security controls implemented to ensure data security and privacy. You will also learn how to configure the three different authentication types post the installation of Automation 360 On-premises. Learning will be reinforced through concepts and demonstrations.

By the end of the course, you should be able to:

  • Identify the features of the Automation 360 on-premises solution
  • List the business benefit of deploying Automation 360 on-premises
  • Explain the data communication between the Automation 360 on-premises components
  • Describe the security architecture and external controls of Automation 360 on-premises
  • Configure the three authentication methods to log into Automation 360 on-premises

Find this course in these learning trail(s):

  • duration_icon30 minutes
  • memberIT Administrator, Technical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning

Setting up a Cloud-enabled Deployment Model for Automation 360

In this course, you will learn how to set up the cloud-enabled deployment model. You will learn how the on-premises Control Room establishes trust relationship with the cloud instance.

By the end of the course, you should be able to:

  • Describe the scope of Automation 360 Cloud-enabled deployment model
  • Define how customers can use their on-premises application and the cloud services in this deployment model
  • Describe how the Cloud-enabled deployment model addresses the concerns of enterprise customers with regulatory concerns
  • Identify how the Cloud-enabled deployment workflow is provisioned using the on-premises Control Room and the Automation Anywhere cloud

Find this course in these learning trail(s):

  • duration_icon30 minutes
  • memberTechnical Support Specialist, IT Infra Administrator
  • advanceAdvanced
  • online_iconE-Learning

Automating Citrix Tasks Using Automation 360

In this course, you will learn how Automation 360 integrates with Citrix to automate business processes in a Citrix environment. You will also learn about the required components installed on the local user machine and the Citrix server.

By the end of the course, you should be able to:

  • Describe Automation 360 integration with Citrix
  • Identify the components installed on the local user machine and the Citrix server
  • Use the Automation 360 Universal Recorder on a remote Citrix Virtual Apps server
  • Define the architecture for Automation 360 integration with Citrix
  • Troubleshoot issues related to Citrix automation

Find this course in these learning trail(s):

  • duration_icon30 minutes
  • memberTechnical Support Specialist
  • advanceAdvanced
  • online_iconE-Learning
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